bigpanda966
December 29, 2020
"I'm giving them 5 stars due to an…"
I'm giving them 5 stars due to an excellent customer service experience I had with Michael at CS/Tech support. Tension stopped working after 6 months. With Covid, no on-site repairs are being done. After trying to troubleshoot, I was given the choice of trying a repair part or getting a new EX3 bike. I opted for the new bike. Came in about a week and they supplied me with return shipping through FedEx. He couldn't be nicer or more helpful.